Professional Supervision Services & FAQs
"What is professional supervision?"
Cheryll sees professional supervision as an independent, externally provided, regular, formal process that centres on professional and personal functioning in today’s exacting workplace settings.
Good professional supervision focuses on the support, encouragement and professional development of the supervisee, in the context of the life and career stage they are in.
Together the client and their supervisor examine, clarify, redefine and strategise work role challenges and issues, including addressing any impacts on one’s personal life.
These challenges may arise from the responsibilities of the professional’s role, ensuring the professional association’s standards are met, the requirements of their job description, the level of personal and organisational resources available, the needs of clients or staff and the organisation’s contractual, statutory and ethical service obligations.
"Who comes to professional supervision?"
In short, people who value and want to integrate their professional and personal development so that they can grow in their work role and as an individual.
Many different professionals and managers attend. Past and current clients include:
- Health professionals
- Public sector managers
- Social Workers
- Case managers
- NZ Police
- Education professionals
- Managers and Team Leaders
- HR Professionals
- NGO Managers and frontline employees
- Health and Safety Managers
- EAP specialists
“What topics do people bring to professional supervision?”
It is important to prepare what you want to use the supervision session for. Agenda items that people bring to the meeting include:
- Recognising and managing personal responses to distressing client situations
- Planning and rehearsing conversations with clients around complex and sensitive matters
- Dealing with the apparent ‘collisions’ that sometimes arise between personal values and agency responsibilities
- Considering professional development plans and priorities
- Recognising workplace stressor points and building practical resilience
- Recognising when an unresolved stressor or workplace matter requires escalation to a formal level
- Difficult or challenging situations with clients and colleagues – debriefing and strategising
- Managing specifics of own role within context of wider organisational and sector demands
- Areas of disagreement with manager or with staff reporting– debriefing and strategising
- Reviewing own values and their fit with current role and the agency's purpose
- Reviewing personal resilience level and strategies for strengthening weaker areas
- Workload issues and reviewing strategies to manage ups and downs of ‘demand’ in the role
- When work impacts unreasonably on home life and vice versa – what is happening; making a plan
"Do you work independently or with other associates?"
Cheryll works both independently and with other professional supervisors.
She has several experienced and highly qualified associates to refer new clients to where there is a specialist need that is not in her area of expertise (e.g. professional supervision for front-line services in the domestic violence area; work areas requiring specific cultural expertise).
Cheryll is also affiliated to ABACUS – New Zealand’s leading national provider of counselling, training and supervision services. Where professional supervision is required as a regional or national programme for a significant number of people, Abacus designs professional supervision programmes and manages the contractual, provider and organisational feedback components of such programmes. For more information about Abacus go to www.acts.co.nz
"What is an outline of a typical session?"
- We set an agenda for the time available so that you can prioritise the items you bring
- We have a brief review of last session’s key points and any follow-ups
- We work through each item using an exploration and action planning approach (45 minutes is usual)
- We summarise the session, noting professional and personal development matters; and book the next session
"How often are sessions scheduled?"
Regular meetings help to build a strong process and engagement in professional supervision. Our sessions have a different yet complementary focus to meetings for work-planning and coaching with your manager. Generally, I work one to one with a client, on a monthly basis, to help with:
- Meeting the demands of your professional role and your many ‘roles’ as an individual
- Debriefing, reflecting on and learning from challenging workplace situations
- Reflecting on, examining and taking responsibility for your own work and development
- Reviewing your work practices to ensure they are ethical, safe and effective
Individual sessions are one hour to one and a half hours in duration, by agreement.
"Where are meetings held?"
Appointments are available:
- in Wellington city - 120 Featherston Street
- at Cheryll's Kapiti office at Lindale, Paraparaumu, or
- at your own workplace in a booked meeting room.
"How is a professional supervision agreement drawn up?"
We include each party’s responsibilities in an agreement document signed by all the parties (client, supervisor and agency).
The agreement document is developed to suit each client’s and agency’s specific needs.
“What is confidential and what is shared with my manager?”
The fundamental principle is that the content of professional supervision is confidential and only you may discuss it with another party, if you so choose.
However, it is recommended that you and your manager agree some goals for the professional supervision process and that we include those in the agreement document. This ensures that the workplace focus is recognised formally; and within that context allows us to focus on support, encouragement and development for you in your role; and as an individual.
There is an option for your Manager to join us for a review meeting to discuss general goals or themes we have covered; or you may opt to review the arrangement with your manager, reflecting on goals and bringing new goals; and bring that review to our own session. A review is scheduled after 6 months and thereafter annually. There will naturally come a time when you wish to change supervisors or discontinue with supervision; and this is always discussed at review, and can be raised at any other time as well.
The supervision agreement includes a confidentiality statement. Essentially this underscores the confidentiality of the content of our discussions; except in the rare event of a perceived significant risk to the personal safety of a Professional Supervision client, their clients or associates. In such cases a plan is made to ensure safety and notify the agency’s management team to ensure additional support.
Cheryll keeps brief bullet points of each session in a notebook with your name on it. This is kept in a secure cabinet between sessions and is used to recap at the beginning of each meeting.
"What are the costs and terms of business?"
Individual meeting - $125/hour plus GST. NFP and NGO discount rate $110/hour plus GST.
Note: meetings are a standard 50 minute hour in duration to ensure timeliness for each appointment.
Terms of business:
The basic agreement is to be completed and signed by the Supervisee and their Manager and includes agreement to current costs and terms of business.
Contact in between sessions
Clients are welcome to contact Cheryll by phone or email in between sessions to discuss any matter that needs urgent attention before the next scheduled meeting; at no additional cost.
An emailed invoice is submitted for each session and is payable within 10 working days, by electronic payment preferably.
There is a half session charge in the event that a booked session is cancelled with less than 48 hrs notice; and the full session charge applies where there is less than 24hrs notice of cancellation.
However, if the cancelled session can be rescheduled and held within five working days, depending on an appointment time being available for both parties, the session is defined as ‘postponed’ and no cancellation fee is incurred.
Reviews and Notice
The Supervision agreement is reviewed after 6 months and then annually. Notice of one month may be given by either party at any time; and a final session will include an overall review to complete the supervision relationship.